18 June 2024

Nestlé USA, a prominent player in the food and beverages industry, has announced a voluntary recall of a limited quantity of NESTLÉ® TOLL HOUSE® Chocolate Chip Cookie Dough “break and bake” Bars (16.5 oz) owing to the possible presence of wood fragments. The company’s commitment to quality and consumer safety has prompted this precautionary measure.

The recall is specific to two batches of NESTLÉ® TOLL HOUSE® Chocolate Chip Cookie Dough “break and bake” Bars produced on April 24 and 25, 2023. These products, which have been distributed across various retailers in the U.S., have been identified as the potential point of concern. Notably, this recall does not extend to other NESTLÉ® TOLL HOUSE® products, including distinct varieties of refrigerated cookie dough in “break and bake” bars, rolls, tubs, or Edible cookie dough.

Though there have been no reported cases of illnesses or injuries associated with the product, Nestlé USA has decided to act proactively after a limited number of consumers raised the issue. The company values the well-being of its customers and considers this recall as a responsible step in maintaining the highest standards of quality.

The affected product is the NESTLÉ® TOLL HOUSE® Chocolate Chip Cookie Dough Bar (16.5 oz), identified by the batch numbers 311457531K and 311557534K. These products bear the corresponding Best By Dates of 8/22/23 and 10/23/23. Customers who have purchased items with these batch codes are advised not to use or consume the product and are encouraged to return it to the retailer where it was originally purchased. Refunds or replacements will be provided as per the retailer’s policy.

For any further assistance or inquiries, consumers can reach out to Nestlé USA’s customer support at (800) 681-1678. The helpline operates Monday to Friday, from 9 a.m. to 6 p.m. EST, to address any concerns related to this recall.

Nestlé USA is working collaboratively with the U.S. Food & Drug Administration (FDA) in executing this voluntary recall. The company is dedicated to cooperating fully with the FDA to ensure the safety and well-being of consumers. Emphasizing that this appears to be an isolated incident, Nestlé USA is taking all the necessary steps to rectify the situation and prevent its recurrence.

The recall serves as a testament to Nestlé USA’s unwavering commitment to product quality and safety. The company deeply regrets any inconvenience this recall may cause to consumers and retail partners alike, while assuring them that these measures are being undertaken to uphold the integrity of their products and maintain the trust that Nestlé USA has built over the years.

In a world where consumer safety and satisfaction are paramount, Nestlé USA’s decision to voluntarily recall the affected NESTLÉ® TOLL HOUSE® Chocolate Chip Cookie Dough Bars reflects the company’s dedication to upholding its values and ensuring the highest standards of product excellence.

Company Contact Information For consumer inquiries and support, please reach out to Nestlé USA at: Phone: 800-681-1678 (Monday-Friday, 9 a.m.-6 p.m. EST)